Scholan Support

Having trouble? Check below first, or just email us.

Frequently asked questions

How do I import a book into Scholan?

Tap “+” at the top right of the Home tab and pick your e-book file; you can also drag a file in from the Files app or another app. Supported: EPUB / MOBI / AZW3 / FB2 (PDF is not supported).

How is analysis priced?

It is priced in tiers by the number of characters and paid with coins. The quote appears when you tap “Unlock”, and you are only charged after you confirm. The analysis stays with that book and remains available — no repeat payment.

What is the difference between “preview analysis” and “full analysis”?

Preview analysis only covers the beginning of the book for a flat 1 coin — handy for seeing the result before committing to a full analysis.

I bought the wrong thing, or changed my mind. Can I get a refund?

Analysis is digital content generated instantly and cannot be reversed once charged; that is why we split it into tiers — we recommend buying one tier first, or trying a preview analysis. If you were charged incorrectly, email us with the details and we will look into it.

I switched devices — are my books still there?

Yes. Book ownership and unlocked analysis are tied to your account, so signing in with the same account brings them back.

How do I delete my account?

In the app: “Me → Account settings → Delete account”. There is a 30-day cooling-off period, and signing in during it cancels the request. You can also read this guide:

Account Deletion Guide

Still stuck?

Email us at support@aiglossa.com

We usually reply within a few business days.